Data Delivery SLA
- Quarterly updates delivered within the first week of each quarter (January, April, July, October)
- Delivery via secure download link (HTTPS) — no FTP, no unencrypted transfers
- Re-download available at any time during the license period
- Email notification sent when new updates are available
- File integrity verification via SHA-256 checksums provided with each delivery
Data Quality
High
Categorization Accuracy
We recommend evaluating categorization quality against your specific traffic patterns during the PoC phase
Comprehensive
Traffic Coverage
Active internet traffic covered by the 20M+ domain databases, based on Google Chrome User Experience Report (CrUX) browsing data
Continuous
Quality Monitoring
Ongoing quality monitoring and correction between quarterly releases. Critical corrections applied within 48 hours
- Multi-model AI classification pipeline with human review
- Categorization validated against manually curated ground truth datasets
- Automated drift detection identifies domains that need reclassification
- Customer-reported misclassifications addressed within 48 hours
Availability & High Availability
Unlike API-based categorization services, the URL Categorization Database is deployed locally on your infrastructure. Once imported, your filtering operates with zero external dependencies.
- ✓ 100% uptime — determined entirely by your own infrastructure
- ✓ Zero network latency — all lookups are local
- ✓ No API rate limits — query as fast as your hardware allows
- ✓ No single point of failure — works even if our company is unreachable
- ✓ No data leaves your network — domain queries stay on your servers
- ✓ Predictable performance — no variable API response times
Local Database vs. API-Based Classification
| Feature | Local Database (Us) | API-Based Services |
|---|---|---|
| Lookup Latency | Nanoseconds to microseconds | 50-500ms per request |
| Availability | 100% (your infrastructure) | 99.9% typical SLA |
| Rate Limits | None | Typically 100-1000 req/sec |
| Network Dependency | None after import | Every lookup requires network |
| Data Privacy | Queries stay local | Domain queries sent to third party |
| Offline Operation | Full functionality | No functionality |
| Cost per Query | Zero (flat fee) | Per-query pricing adds up |
Support Response Times
Standard Support
- 24-hour email response time during business hours
- Email: [email protected]
- Coverage: Monday–Friday, 9:00–18:00 CET
- Includes: Technical questions, data quality reports, general inquiries
OEM Partner Support
- 4-hour response during business hours
- Dedicated technical contact assigned to your account
- Coverage: Monday–Friday, 8:00–20:00 CET
- Includes: Integration assistance, custom category mapping, priority bug fixes
- Quarterly business reviews available
Incident & Escalation Process
- Report issues via email to [email protected]
- Include: affected domains, expected vs. actual classification, your database version
- Acknowledgment within the SLA response time
- Critical misclassifications (false negatives on malware/adult content): corrected within 48 hours
- Bulk reclassification requests: addressed in the next quarterly update
Last Updated: March 2026